Month: December 2022

5 Reasons to Outsource Payroll

Many business owners are not accounting professionals or have their own payroll training or experience. Payroll can be difficult and confusing for small business owners and the fact that the Revenue Service can impose penalties if not filed correctly makes payroll a little intimidating. For this reason, most small business owners leave payroll to the professionals.

Top 5 reasons to outsource the services

  1. More cost-effective

For internal payroll, an accountant has special training in accounting and payroll procedures, so that the accountant gets the payroll right. However, the auditor’s charges can be very high, as one payroll run takes about four hours. Also, if the company pays biweekly or weekly, that amount might double or quadruple.

By outsourcing payroll, one gets all the benefits and accuracy of an accountant in payroll at a fraction of the cost. It’s the best of both worlds. Simple, accurate and inexpensive. 

  1. Payroll Services avoids missed payments

So what if one can’t afford an accountant and decides to take care of small business payroll, payments and submissions oneself? Wage laws are complex and constantly changing, making it easy to make mistakes.

Doing one’s own small business payroll may not be as cost-effective as hiring a professional. Payroll outsourcing companies automatically calculate, pay and file small business payroll taxes. No delays, missed payments or submissions due to the automated process.

  1. Payroll outsourcing is easy

Outsourced payroll for small business payroll services is easy to use. Employee setup may take several minutes, but the actual payroll process takes just a few minutes. Simply log into the outsourced payroll service’s secure online portal and enter the hours each employee worked during the pay period. After entering the employee’s working hours, verify the information and click Submit. The payroll work is completed.

  1. Outsourcing Payroll Services Makes Management Easier

Most outsourced payroll processing companies in the USA let one manage one’s payroll while one does the rigorous payroll tax calculations in the background. Outsourcing one’s payroll is a profitable relationship, not only because it allows one to comply with tax laws, but also because it allows one to focus on the business instead of trying to become a payroll expert.

By entering one’s payroll information online, one can manage one’s payslips and avoid double-entry and typos that often occur when calling or faxing payroll information to the account manager. Enter, review and approve. Small business payroll is always in one’s own control.

  1. First Month Free

The best thing about using an outsourced payroll service is that a lot of companies allow their users to try their service for free trial or demo. When one has nothing to lose, why not give outsourcing a try?

Conclusion

The best payroll services for small businesses are adept at handling a variety of tasks that may be associated with check printing, direct deposit, payroll reporting and distribution. Payroll management solutions may incur additional costs, but they certainly offer the added flexibility of allowing one to focus on the more important areas of managing and growing the business.

Ticket Management: What Makes a Good Ticketing System?

What is Ticket Management?

A ticket management system helps the customers of any application or service to raise a ticket if they have any issues with the service or product. There should be a back-end teal to resolve it as per service level agreements (SLA).

How do Ticket Management Systems work?

A fundamental ticket management system that uses manual ticketing adheres to the following standard workflow:

Benefits of Ticket Management Process

  • Increase Productivity –

The ability to set priority queues, which let the helpdesk teams treat the more critical tickets (based on the level of severity and complexity) instead of handling them on a first-come, first-served basis, is one of the most powerful features that a ticket management system should provide the company.

This process of first-in-first-out (FIFO) will increase productivity for your team and critical issues impacting more number of customers will be resolved faster.

  • Cost Saving –

ITSM (IT Service Management) includes the processes and technology used to plan, deliver, and support IT services. A good ITSM process will lower overhead costs for help desk staffing.

  • Accessibility –

A robust ticket management process will look for patterns and document common issues and fixes; making it easy to access these documents for the resolution experts from the ticketing system. Since the ticketing team resolving the issues will have quick access to the resolution techniques, the tickets will be resolved faster, which will increase productivity for the team. 

In the same duration, the team equipped with a robust ticket management mechanism can resolve more tickets than the team which does not have access to such tools. It will save costs, too, as the company will have to employ a lesser number of professionals to do the same job.

  • Faster Response and Resolution –

There will be higher quality IT service delivery due to faster ticket resolution. The customers will give better customer satisfaction (CSAT) scores to the technical support representatives, improving the CASAT scores for your business unit. 

In the US, the security exchange commission (SEC) has made it mandatory to include the CSAT scores from quarterly tax filing. That data has to be made available to the public, as companies that provide delightful service to their respective customers receive repeat business, and the share prices of those companies remain higher and grow. Such companies can pay even higher dividends to the investors as their profitability is always high. 

What Makes a Good Ticketing System?

  • Dashboards and Reporting –

The ITSM solution must have a dashboard that provides real-time updates on the status and development of tickets, makes it simple to create custom reports, and gives you the knowledge you need to make the best business decisions fast with confidence.

The system must trigger update e-mails to the end-customer when any change happens to the ticket status. For example, a customer calls in/sends an e-mail, SMS, whatsapp, communicates with the chat agent, or raises a ticket on the portal, he/she should receive an automated response with the SLA for the resolution of his/her query or issue. When his/her ticket is assigned to a representative, it should send another trigger, when the representative works on the ticket, the brief notes should reach the customer. So till the ticket is closed and the customer acknowledges it and gives the CSAT scores, he/she should be notified at each stage about the status of the ticket. This instills confidence in the customer, and the customer gets to know that the helpdesk did not forget about his/her issue and is working on it.

  • Automation –

A good ticket management system should incorporate workflow automation. The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within the IT helpdesk team based on the first-matched rule. There might be others teams like payroll, HR, transport and logistics, etc. incorporated within the system if it is for internal employees. ServiceNow, Jira, HP service manager, and BMC Remedy are some of the most popular platforms for developing ticketing management systems.

  • Service Level Agreements –

SLAs basically define the timeframe a particular ticket will take to get resolved based on the complexity. A good example can be, priority one tickets take 12 hours, priority 2- 24 hours, priority 3- 48 hours, and priority 4- up to 5 business days. While designing a Ticket management system, these time frames are defined and agreed upon with the client while signing the MSA (Master Service Agreement). If the SLA is not met by the team, they have to pay penalties to the client.

The system should permit the development of distinct objectives and customer service benchmarks that the helpdesk representatives can work toward in order to provide a measure of responsibility.

  • Collaboration –

The ticket management application should offer a platform that enables various teams to collaborate more effectively in order to resolve problems based on knowledge, track record, and other factors.

Conclusion/CTA

Infraon has humongous experience in designing robust and simple helpdesk solutions, which will be appreciated by your technical helpdesk teams and the end customersend-customers. The tickets will be prioritized as per the number of users impacted and 

Tracking, managing, and resolving user requests and IT incidents is the Ticket management process in any organization. It is typically a component of a business’s help desk and technical support system where internal staff members, as well as external clients, in the case of Managed Service Providers (MSPs), can contact the support staff and submit requests for any IT difficulties they may be experiencing. A support desk software solution designed by us is easy-to-use and will help your company’s topline tremendously. 

Reference:

The first three references were for Digital transformation

https://www.kaseya.com/blog/2021/06/02/ticket-management/

https://infraon.io/infraon-helpdesk.htmls

https://freshdesk.com/lp/best-support-ticketing-software?tactic_id=3386630&utm_source=Google-AdWords&utm_medium=FD-Search-INDIA&utm_campaign=FD-Search-INDIA{672c16a7a842796e1262e28adf683100b38439d2e3d9f61d6ffde16cce8f21b8}7D&utm_term=ticket{672c16a7a842796e1262e28adf683100b38439d2e3d9f61d6ffde16cce8f21b8}20management&device=c&matchtype=p&network=g&gclid=CjwKCAjwwL6aBhBlEiwADycBIDcTw46xmOtcFVazZ8dCJgG_C59HpMK9sRX7r2ORyS23_eccRyxz1RoColwQAvD_BwE&gclid=CjwKCAjwwL6aBhBlEiwADycBIDcTw46xmOtcFVazZ8dCJgG_C59HpMK9sRX7r2ORyS23_eccRyxz1RoColwQAvD_BwE

https://www.bolddesk.com/?utm_source=google_ads&utm_medium=cpc&utm_campaign=bolddesksearchcampaign_india_gadwoct2022&adgroup=132279769330&adpos&creative=600484734152&gclid=CjwKCAjwwL6aBhBlEiwADycBIN8FdbgHKJT_WQAkYS1TbEY_Fyffn-uPrMFfDVIlvI8jhwKaB-CgUBoCDagQAvD_BwE 

Powerful Reasons To Incorporate Video Marketing For Your Small Business

Growing a business can be an overwhelming task. More than strategies and assets, it requires perseverance and patients. Additionally, if you know the current trends, you can succeed in your business. Nowadays, every business indulges in video marketing. Especially in the era of social media marketing, video marketing can be one of the essential tools to achieve global success. Let us see how video marketing can impact small business organizations toward success.

Brief Idea On Video Marketing

It is one online marketing technique that utilizes the video effect to satisfy concerned customers. If you utilize video marketing for your business organization, it will help you in two significant ways. These are:

  • Promote The Business Service Or Product
  • Promote Your Brand

As you incorporate video marketing in your business, it will help you with customer engagement and finally lead to the sale of the product.

Reasons To Invest In Video Marketing

Small business organizations find it difficult to sustain themselves in the competitive market. Hence, businesses must utilize their USP to sell their products or services. Here are some reasons that can help small business organizations to achieve easy success with the help of video marketing.

1. Brand Awareness

If you want to study human behavior, it is a never-ending topic. Today people prefer text to video as a video has more power to retain audiences. Video marketing companies such as Altlier can help you create the right video and connect with your audience.

2. Increase Sale

You can achieve an increase in the cell of your services and products. Additionally, people will get to know more about your brand, and you can increase your online presence. As you build an engagement between your company and the consumers, you can convert the views and clicks into positive sales.

3. Boost Social Media Engagement

Digital engagement can break or make your audience traffic. Even after promoting your product, the power of social media engagement and digital marketing Can attract viewers based on social interaction. It can increase reach, making your customers emotionally connect with your brand.

Concluding Words

Creating engaging videos is not that difficult. Only you need to be dedicated and practice it to provide clarity of thoughts. Your creativity in the video can help you to reach the target audience. With such a marketing strategy, you can reach your goal of sustainability and growth.

Apple Pencil – Everything You Need To Know

The Apple Pencil, the company’s first stylus created specifically for use with the original iPad Pro, was announced by Apple in 2015. Steve Jobs, the former CEO of Apple, was infamously opposed to styluses, however, the Apple Pencil is a handy tool for making a lot of things such as jotting down notes and sketching, to name a few.  As of right now, all of Apple’s iPads are compatible with both first and second-generation Apple Pencil, which has been around since 2015. You can find all the information you require about the Apple Pencil below.

Know more about Apple Pencil

 A stylus made by Apple specifically for use with their iPads is called the Apple Pencil due to its resemblance to a conventional pencil, although with a distinctly Apple-esque look.  A charging mechanism, a body that resembles the typical pencil to grip onto, and a little tip made from plastic material attached to the iPad’s display are all present. While the second-generation Apple Pencil powers inductively through the iPad Pro, the first Apple Pencil comes with a Lightning connector. It includes all Apple Pencil accessories (อุปกรณ์เสริม Apple Pencil ครบทุกอย่าง, term in Thai). It may be used to navigate the device as well as do precise operations like drawing and simple writing without the need for a finger.

Taking down notes, creating art, drawing, and other related jobs are perfect for this device because of its accuracy, palm rejection, tilt sensitivity, and pressure sensitivity. In essence, the Apple Pencil is designed to function similarly to a traditional pencil, but it allows you to write on the screen of the device rather than paper. You can easily position your hand on the device while you write, a unique feature you can’t find anywhere else. In fact, many tried to imitate it but unsuccessful.

Differences between Apple Pencil 1 and Apple Pencil 2

 The Apple Pencil is available in two variants, the first of which was released in 2015 and the second of which was published in 2018. Despite having various styles and charging methods, the two accomplish identical task. The compatibility of the two Apple Pencils with various devices is their main distinction. While the original Apple Pencil is compatible with earlier iPads, the Apple Pencil 2 is only compatible with newer iPads. Because it lacks a Lightning port at the end, Apple Pencil 2 is more svelte, compact, and lightweight than the first. Because it’s made to be charged inferential through the iPad Pro, you stick it there to start the charging process while the Apple Pencil is held to the tablet by magnets.

The original Apple Pencil has a Lightning connector that enables it to be plugged into the iPad’s Lightning port for charging, but this is cumbersome due to the Apple Pencil’s size. Additionally, Apple supplies an adaptor with the Apple Pencil 1 so you can use any Lightning cable to charge it.

Because it features a flat side and a sanded design that enhances the texture, the Apple Pencil 2 has a more pencil-like appearance. The first Apple Pencil is rounded and smooth. With the Apple Pencil 2, you may switch between tools using touch gestures, which was not possible with the first Apple Pencil. The essential operation and feature set of the Apple Pencil 1 and 2 remain the same, despite the variations in charging methods and bells and whistles.

BonBon Booster App

More value that something offers its owner/user the anxiety to keep it going also increases. One such thing is a smartphone. A smartphone been used by all probability, by all the people in this world, will only know too well its value. And to me, its value is so much, that I will not hesitate to state, “its value cannot be weighed in gold.” Although the outer of a smartphone can be taken care, the inner mechanism is not possible to be handled by the user of the smartphone. Therefore, it got to be done by a supplementary, device care giving gadget. BonBon Booster Smart App is such a gadget. BonBon is not just another gadget, but a well designed and engineered, total care, along with protection giving smart app. Here’s a brief about this super smart app.

About BonBon Booster apk

Junk Cleaner function of BonBon will conduct an intelligent scan to find all garbage. It will check the cache files, which are used to store information. These files may overwhelm the smartphone and become corrupt, which will negatively affect how well it functions. The cache must be regularly cleaned to resolve these problems. Rest confident the junk cleaner function will handle this. Signal strength is essential for improving call quality and data speed.

The Phone Boost feature can be activated with a tap and will take appropriate action to maintain the aforementioned functions in the best possible manner. Even if the smartphone’s other functions operate flawlessly, but the battery isn’t supplying enough power, the other features are effectively rendered useless. No worries here, BonBon Battery saver feature will take care by closing any background apps that aren’t been used.

Further it will arrange apps, programs, and the likes in a hierarchy according to the usage frequency to sustain battery power been drained without a purpose. CPU Cooler will intelligently identify any apps that lead to overheating. CPU cooler will take steps to take corrective action to remedy and make sure to maintain right temperature. Antivirus function of BonBon will offer secure protection against viruses notably created by cyber criminals to gain access and through apps installed. Along with Bon Bon’s efficient file manager and game booster features, it got a smartphone covered more, in no better way.

BonBon Booster is also like Clean Master cleaning app. Provide junk cleaning and other features required to optimize your Android phone. There are many alternative apps for Clean Master like NOX Cleaner, AVG Cleaner, CCleaner, etc. All those Android junk cleaners are available on popular Android app stores like AC Market, Happymod, Aptoide and Play Store.

Well, the BonBon Booster Smart App with its attention and action and province of what is required to keep a smartphone in good working order, will do that as mentioned here.  In summery it will engage in junk cleaning, boosting all round performance of the smartphone, will detect malware, antivirus. And it offers a bonus not commonly featured in similar smart apps. Bon Bon will act as a game booster too. So, it’s only obvious, to give the best deal to your ally, the indispensable smartphone it deserves. Nothing but the best in BonBon Booster Smart App. And wouldn’t be surprised if you will realise that BonBon has also become indispensable just like your smartphone.