With so many modes of communication available today, it is natural to feel keyed up when selecting a right solution for your business. One great option is available in the form of a hosted PBX system. It allows you to make phone calls over the internet. The low cost of using this service is the reason why it is becoming increasingly popular with businesses of all sizes. Remote maintenance and better scalability are other important benefits associated with the idea of using a hosted PBX system.
While the hosted PBX option is growing in popularity, many people are still skeptical about making the move. If you are still sitting on the fence, here are some important features that make this phone system a much better option as compared to other options available in the market.
- It helps you work from remote locations by providing you with a feature like “Find Me/Follow Me”. The feature is extremely useful if your business involves working with sales representatives, field workers, and even home workers. With this feature, everyone working for you will be accessible whenever you want. The feature lets you have one phone number and allows you route calls to any number or device.
- It helps you answer your calls when you are not around. It becomes possible with the feature called “Auto-Attendant”. Working more like your virtual secretary, the auto attendant feature ensures that every inbound call receives a reply. The good thing is that you can customize your auto-attendant in any way you like. It can deliver a formal or informal message to support your brand image. The feature also ensures that every inbound call goes to the right department. It will provide your customer with an opportunity to receive quality assistance without having to go through several representatives.
- It helps with queue management. What it means is that you can use a hosted PBX system to have an appropriate system in place that organizes calls in a proper way. This way, every caller will receive a response in a timely manner. Interestingly, it is possible to override the call queue to prioritize certain calls. You can also select how long each caller will have to wait until they receive a reply. Your representative will also be informed when a caller reaches a specific duration, which helps them to wrap up the call offering the most suitable resolution.
- It helps you make conference calls in a convenient fashion. Both small and large business organizations can benefit from this particular feature. Due to its impressive call quality, a hosted PBX system helps you take full advantage of call conference feature. The good thing is that hosted PBX systems offer a number of conference call features, including the ability to manage conference call activity, web conferencing, and integrated audio. You can also check call record history and take advantage on online call scheduler.
Thanks to these features, switching to a hosted PBX system is a sensible move. Just consider your needs and know which additional features to have in your system to run your business efficiently.
